Left an item in your SDQ transfer vehicle? What to send dispatch
Identify the trip and item clearly, then agree a verified handover if it is found.
By A&M Caribbean Group SRL · Transfer planning guide
Updated: 2026-09-23
Short answer
Contact the same dispatch conversation used for your booking as soon as you notice an item is missing. Give the passenger name, trip date, route and a description of the item and where you last saw it. Dispatch can ask the assigned driver to check; recovery, timing and delivery are not guaranteed.
Identify the correct journey
If you booked several transfers, specify whether the item may have been left on the arrival or departure leg and the approximate time. Include the booking reference if you have one. The vehicle and driver can differ between legs, so the route matters as much as the passenger name.
Describe the item using useful identifying details: colour, brand, size and a distinctive feature. Say whether it was on a seat, in a door pocket or beside the luggage. Avoid sending bank-card numbers, passwords or a full passport scan just to describe a missing wallet or document pouch.
Check nearby possibilities too
Check your bags, travel companions and the place where you unloaded. If the item was already missing before you entered the car, the airline, airport or hotel may be the appropriate contact. Keep these enquiries separate so everyone understands the last confirmed location.
A driver may be carrying other passengers or unable to stop immediately. Ask dispatch for the next update rather than treating an unanswered message as proof that the item cannot be found. There is no reliable recovery deadline until the vehicle has been checked.
Agree the handover if the item is found
Confirm who will receive the item and where. If a hotel employee or friend will collect it, authorize that person through the original booking contact. Verify any new payment or delivery instruction in that same conversation before acting on it.
Collection, a special delivery trip and a courier shipment are different arrangements. Ask about availability and any cost before choosing one; do not assume a long return journey is included in the original fare. If you have already left the country, discuss practical delivery options without promising a method that has not been accepted.
Sources and scope
These sources support the external facts discussed. Our prices are our own service rates; availability and your trip details are confirmed on WhatsApp.