SDQ transfer waiting time, no-shows and extra stops
Tell dispatch when airport processes delay you and agree any itinerary changes before travelling.
By A&M Caribbean Group SRL · Transfer planning guide
Updated: 2026-09-23
Short answer
Airline delays are covered under our published service. The Terms describe a 60-minute wait after tracked landing when nobody appears and no message arrives. If you are delayed inside the airport, contact dispatch rather than relying on a different clock. Extra stops and second addresses need an agreed plan and price.
Keep dispatch informed after landing
Send a brief update if immigration, missing baggage or airport assistance delays your exit. Flight tracking gives an aircraft's status, not your exact position inside the terminal. Say whether you are still waiting for bags or are ready in the public arrivals area.
If your phone cannot connect, use the saved booking contact when calling becomes possible or ask an official information point about available assistance. Do not assume silence will be interpreted as a communicated delay. Ask dispatch to confirm the plan for your actual situation.
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Agree stops before the quote is final
Describe the requested stop, its location and likely duration. A quick comfort break, a supermarket shop and a second hotel drop-off are different itinerary requirements. Ask whether the stop is included and whether it changes the agreed arrival time or vehicle schedule.
Do not rely on a generic promise that a shopping stop is always free. A short purchase can become a long delay, especially with a group. Confirm the allowance in writing so both sides know what happens if the stop takes longer or another address is added.
For departures, be ready at the agreed point
Finish checkout, settle hotel charges and gather bags before the planned pickup. A driver waiting at a villa gate cannot know that you are still arranging access with reception. Send the building, entrance and gate contact ahead of time.
If someone in the group is late, contact dispatch immediately and agree the options. Waiting consumes the road and airport buffer built into the plan. A delayed hotel departure does not change an airline's check-in or bag-drop deadline.
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