Accessible SDQ transfer planning: confirm the vehicle before booking
Separate airport assistance, vehicle access and mobility-equipment transport so the booking matches the passenger's needs.
By A&M Caribbean Group SRL · Transfer planning guide
Updated: 2026-09-23
Short answer
Tell dispatch whether the passenger can transfer into an ordinary vehicle seat or must remain in a wheelchair during travel. These require different vehicle arrangements. Do not treat a VIP or van label as confirmation of wheelchair accessibility; obtain a specific written acceptance before booking.
Describe the access requirement
Useful information includes whether steps are manageable, whether the passenger can transfer to a seat, and whether a companion will assist. State the assistance required without sending unnecessary medical history. A VIP car, a high SUV and a van can have very different entry heights.
If the passenger must remain in the wheelchair, ask specifically about a vehicle designed for occupied-wheelchair transport, suitable access and restraint systems. This website does not guarantee a ramp or lift vehicle. Do not finalize travel on the assumption that dispatch can improvise one at arrival.
Measure the equipment
Provide the mobility device's width, length, height and weight, whether it folds, and its folded dimensions where relevant. Include any detachable parts and the rest of the group's luggage. The important question is whether the confirmed vehicle fits both passengers and equipment safely.
For powered equipment, discuss handling and loading limits with the transport provider; separately check your airline's carriage requirements. Acceptance by an airline does not prove compatibility with a road vehicle. Get confirmation of who will load the equipment and whether special assistance is available.
Coordinate the airport-to-driver handover
Request airport assistance through your airline before travel, and ask where that assistance ends. Send the transfer provider the arriving flight and the agreed handover point. If there are changes on arrival, keep the assistance staff and dispatch informed so the passenger is not left searching for a vehicle.
Explain whether a long walk, waiting standing up or an uncovered pickup point creates difficulty. Save the contact details offline and keep a companion or booking contact reachable. Confirm the arrangement for both arrival and departure rather than assuming it is identical.
Check the destination entrance too
Give the hotel or apartment entrance that is actually accessible, not just its postal address. Ask the property about steps, ramps, lifts and the distance from vehicle drop-off to reception. For a villa, confirm the gate opening and the surface the passenger must cross.
A usable airport vehicle solves only one part of the trip. Confirm any rest-stop requirements for a long journey and the return pickup entrance before accepting the itinerary. If the required vehicle or assistance cannot be confirmed, seek a provider that can explicitly meet those requirements.